Privacy Policy

Treatment manager : Cyril CAVADORE
Phone : +33 (0)4 77 30 40 57
Mail : support@prism-astro.com

The privacy policy hereby applies to the entire prism-astro.com website and its products and services. When you provide us with personal data as described in paragraph II below, you authorize us to collect, store and use it :

I. ALCOR SYSTEM

Our privacy policy applies to all products, applications and services offered by ALCOR SYSTEM SAS, registered in France under the number Siret 82362625400010 and whose registered office is located at the following address : 326 chemin d’Albigneux – 42570 St Héand FRANCE.

II. How do we collect information ?

Subject to applicable law, we collect information about you or any third party whose information you provide to us when you :

Register to use our website or services ; this may include your name (or company name, if applicable), address, email address and telephone number. We may also ask you to provide additional information about your business and preferences ;
Place an order using our websites, applications or services ; this may include your name (or company name), address and contact information (including phone number and email address) and payment information ; fill out online forms (including callback requests), download information, such as white papers or other publications, or participate in any activities offered on the various interactive areas of our website or application or service.
Remplissez des formulaires en ligne (y compris des demandes de rappel), téléchargez des informations, telles que des livres blancs ou d'autres publications, ou participez à toute activité proposée sur les différents espaces interactifs présents sur notre site Internet ou sur notre application ou service ;
Interact with us using our social networks ;
Provide us with your contact information when you register or access any website, application or service we provide or when you update that information ;
And contact us offline, for example by phone, fax, SMS, email or mail.

We will also collect your data when you complete only part of the fields on our site and/or when you abandon your entry in the process. We may use this data to contact you to remind you to enter missing information and/or for marketing purposes.

We may also collect information from your electronic devices (including cell phones) and applications use by you or your users to access and use any of our websites, applications or services (for example, we may collect the idenfitication number and type of devices used, geolocation and connection information, such as statistics on pages visited, traffic to and from the sites, referring URL, advertising data, your IP addres, browsing history and web log information. We will ask for your permission before doing so. We may use cookies or other similar means (asdescribed in Section V below) to do so.
Subject to applicable law, we may supplement the personal data we collect, with information obtained from third parties who are authorized to share it; for example, information from credit institutions, information retrieval providers or public sources (e.g for customer due diligence purposes)

If you intend to provide us with personal data about a third party, it is your responsibility to ensure that you comply with applicable data protection regulations, including your obligations to obtain the prior consent of the individuals whose personal data you provide to us. In this respect, in accordance with the applicable regulations, you must have obtained the prior express consent of the person concerned and have informed hir or her of the manner in which we collect, use, disclose, and retain personal data concerning him or her or invited him or her to read our Privacy Policy

III. How do we use your data ;

Subject to applicable laws, we collect and process your data for the followinf purposes :

To provide any information and service you have requested and any applications or services you have ordered ;
To compare information for the purpose of checking its accuracy and to corroborate it with third parties.
To provide, maintain, protect and improve the applications, products, services and information you have requested from us ;
To manage and administer your use of the applications, products and services you have asked us to provide ;
To manage out business relationship (e.g. customer service and support activities) ;
To monitor, measure, improve and protect our content website, applications and services and to provide you with a personalized and quality user experience ;
To conduct internal reviews of our websites, applications, systems and services to test and improve their security and performance. When appropriate, we will anonymize any information used for such testing purposes ;
To provide you with any information we are required to provide you in order to comply with our regulatory or legal information ;
To contact you to find out if you would like to participate in our customer suveys (for example feedback on your use of our applications, products and services ;
To conduct joint statistical and comparative analysis and tracking to prevent you or any other individual from being identified ;
To provide you with marketing messages or targeted information that may be useful to you base on your use of our applications and services ;
Deliver content and services in conjunction with third parties with whom you have a separate relationship (for example, social network providers).

This information will be retained and used for legal, regulatory, anti-fraud and legitimate business purposes for as long as legally permitted.

Our website and applications may contain technologies that allows us to :

Check specific infromation from your device or systems necessary for your use of the websites, applications or services against our records to ensure that the websites, applications or services are being used in accordance with our terms and conditions and end-user agreements and for the purpose of resolving any problems ;
Obtain information about technical errors or ohter problems with our websites, applications and services ;
Collect statistical information about the operating system and environment from which you access our applications or services ;
Collect information about how you and other users use the features of our websites, applications and services.

You can manage your privacy settings in your browser or on our applications or services (if applicable).

IV. Sharing your information

We may share your personal data with :

Third parties, where you have a relationship with said thirty party and have consented to us passing on information (for example, social networking sites or other third party application providers) ;
Third parties, for marketing purposes ;
Any third party in connection with existing or threatened legal proceedings, provided we are legally permitted to do so (for example, in response to a court order);
Any third party, in order to comply with our legal and regulatory obligations including legal or regulatory reporting and the detection or prevention of unlawful acts ;
And public bodies required by applicable law to inform.

V. Your rights under the GDPR

If you reside in the European Union or another region governed by comparable data protection laws, you will have the following rights :

The right to know how we use your data and the right to access your data ;
The right to request the modification or deletion of your data and to limit the processing of your data ;
The right to object to the processing of your data, for example for marketing purposes;
The right to receive the data about you that you have provided automatically in a structured, commonly used and machine-readable format, or to have it sent directly to another company, if technically feasible ("data portability") ;
Where yourself have consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations ;
The right to refuse any decision based on the automated processing of your personal data, including profiling ;
And the right to lodge a complaint with the supervisory authority responsible for data protection issues (CNIL).

If you request a copy of your data, you may be required to pay a fee, if applicable.

If we have incorrect information about you or if your contact details have changed, please inform us so that we can correct them and update our records.

If you withdraw your consent to use of your personal data for the purposes set out in .

We will retain your personal data for the duration of our business relationship and after the end of our business relationship, for as long as necessary for the legitimate conduct of our business or to comply with applicable laws and regulations. In the event that we no longer need your personal data, we will securely destroy it (without providing you with any further notice).

VI. Changes to our Privacy Policy

Our Privacy Policy may change from time to time. However, these changes will not affecr your rights under this Privacy Policy. We will always update our Privacy Policyon our website. Therefore, when you visit our website, we encourage you to review our Privacy Policy to ensure that you are aware of the most current version (the “last updated” notice informs you when it was last updated).

VII. Security and Retention of Personal Data

We ensure the security of your data by taking the necessary technical and organisational measures to prevent unlawful or unauthorized processing or accidental loss, destruction and/or damage. We strive to protectyour personal data to the best of our ability. However, we cannot guarantee the security of your data transmitted to our websites, applications or services or to other websites, applications and services viaan Internet connection or any other connection.

If you think that you have been hacked, you should contact : support@prism-astro.com.

VIII. Cookies et statistics

Cookies are small text files that are transferred from our website, applications or services and stored on your device. We use cookies to help us provide you with a personalized service. Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services and are deleted when you close your browser.

We use the following types of cookies :

Strictly necessary cookies

These are cookies that are necessary for the proper functioning of our website. For example, these cookies allow you to access the secure parts of our website or to remember the contents of your shopping cart.

Perfomance and statistical cookies

These cookies collect information about how visitors and users use our webiste. All information collected by these cookies is aggregated and therefore anonymous. We only use these cookies to improve the functioning of our website and your user experience.

Cookies used :

How to disable cookies ?

You can configure your browser of our websites, applications or services to limit cookies or block them entirely, if you wish. You may find, however, that disabling cookies will affect your ability to use some parts of our websites, applications or services.

The website uses the Google Recaptcha service. For more information, you can review the privacy policy and terms of use for this service.

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